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Xfinity Mobile Review 2022

Xfinity Mobile offers affordable 5G cell telephone plans, millions of hotspots, and best-in-form customer service. The but catch is you must already have Xfinity home internet.

A banner advertising the latest deals from Xfinity Mobile

Pros

Cheap, flexible data plans with costless 5G
Runs on Verizon'southward powerful network
Extends network with xviii 1000000 Wi-Fi hotspots
Best-in-form customer service

Cons

Only for current Xfinity net customers
4G LTE data caps, throttling, and slowdowns

You might know Xfinity from Comcast for its cyberspace, television, and dwelling house security services. Now, meet Xfinity Mobile.

Xfinity Mobile offers solid and inexpensive cell phone plans for those already in the Xfinity ecosystem. The downside to Xfinity Mobile is that you have to endure data throttling, slowdowns, and poor video streaming quality (unless you have a 5G device).

The start affair y'all should know about Xfinity Mobile is that its mobile services are available simply to people who've already signed upwards for Comcast-Xfinity residential internet. (If that's a deal-billow for yous, check out these other individual and family unit plans that compare in quality and affordability.)

Here's what else yous need to know well-nigh Xfinity Mobile right up front end:

Plans: Xfinity Mobile offers ii types of plans: Unlimited and By the Gig. Unlimited is inexpensive but does come with data restrictions. Past the Gig is perfect for those who don't need much data.
5G:Xfinity Mobile offers 5G on all data plans at no actress toll—y'all just need a 5G device.
Data speeds: Expect 4G LTE download speeds of five–12 Mbps and upload speeds of 2–5 Mbps. With a 5G device and access to a 5G network, await download speeds around 450 Mbps and upload speeds around 50 Mbps.^ane
Hotspots: Xfinity Mobile has millions of hotspots operating at 3G speeds.
Network: Xfinity Mobile uses Verizon'southward network, which offers the best coverage in the state.
Customer service: Xfinity Mobile has the best customer service rating among full-service MVNOs.
Phones and devices: Xfinity Mobile offers deals on the latest flagship smartphones and rewards for bringing your ain device.

Let'due south get down to brass tacks.

Xfinity Mobile cell phone plans

Xfinity Mobile offers 5G on all unlimited and By the Gig plans

All Xfinity Mobile plans come with costless unlimited talk and text. You only pay for the data in one of ii means: either By the Gig or Unlimited. Inside the Past the Gig programme category, there are i GB, iii GB, and x GB plans.

All information options now include 5G information at no extra toll, just as long as you take a 5G device and live in an expanse with a 5G network.

Compare Xfinity Mobile cell phone plans

Figuring out which of these 2 plan types—unlimited or By the Gig—is right for you lot may take a bit of math. Just don't worry, we've got the crook canvas. It boils down to this:

If you think you will use more than 3 GB of data per month, then the unlimited programme becomes cheaper than paying past the gig.

Only allow's talk about each plan blazon in detail.

Xfinity Mobile unlimited information plan

At $45 a month for one line, Xfinity's unlimited data plan costs less than well-nigh of the pinnacle-rated unlimited plans out there. Information technology's a full $15 cheaper than T-Mobile's cheapest unlimited plans and $20 cheaper than AT&T's. That sounds pretty expert.

What practice you accept to requite upwards to get a toll that expert? In some cases, speed.

Data speeds

Here's what yous need to know about Xfinity Mobile's unlimited plan and data speeds.

4G LTE data speeds are throttled, capped, and deprioritized. For LTE data, you'll become download speeds of 5–12 Mbps and upload speeds of 2–v Mbps. Nevertheless, just like with Xfinity internet, one time you hit their soft information cap (in this example, twenty GB), you'll become deprioritized, pregnant your speeds will get slashed to nearly nada (1.five Mbps download and 750 Kbps upload).

5G is much faster. For 5G data (where available), Xfinity Mobile says you can expect download speeds around 450 Mbps and upload speeds around 50 Mbps. The only limitations are your device (must be 5G-capable) and your location (must have 5G infrastructure in place).

Mobile hotspots use 3G speeds. Xfinity's throttling also extends to mobile hotspots, which are capped at 600 Kbps. That's 3G-level slow, which is fine for bones websites and e-mail, but don't wait to stream much of anything at that speed.

Video streaming resolution starts at 480p for not-5G devices

Video streaming on the unlimited plan depends on the network (4G LTE vs. 5G) and whether your device is 5G. Every bit this table shows, the default streaming resolution is 480p, which is only standard definition (SD), for not-5G devices on either network.

Default video resolution by network and device type — Unlimited Information Option

Network	Not-5G devices	5G devices
4G LTE	480p	720p
5G	480p	4K

5G devices on the 5G network get the most honey, but if you don't take a 5G-capable device, you can nonetheless buy Hard disk streaming for whatever line. That'll get you 720p resolution for smartphones and 1080p for tablets.

Xfinity Mobile international coverage

Xfinity offers international roaming service in over 200 countries. Check the international rates online for the country yous are traveling to.

Xfinity Mobile By the Gig program

This plan is like the bulk section of the grocery store: instead of buying pre-packaged data, yous buy information technology raw, by the gig.

This program is ideal if y'all use data only one time in a while to send a picture to your kids or reply to an e-mail. You could pay every bit little as $15 a month and even so get unlimited calls and texts.

Past the Gig plans really pay off if you're strategic nigh your data usage. With free access to Xfinity'southward eighteen million hotspots, you'll frequently be able to use the internet through Wi-Fi rather than 4G, especially if you're in an urban surface area.

Better default video streaming resolution

Ane advantage the Past the Gig plans have over the unlimited pick is the default video streaming quality.

Default video resolution by network and device type — By the Gig Option

Network	Non-5G devices	5G devices	Tablets
3G Ev-DO	720p	720p	1080p
4G LTE	720p	720p	1080p
5G	720p	4K	1080p

As this tabular array shows, the lowest quality stream on the By the Gig pick is 720p, even if yous're only on the 3G network. That's Hd, and it looks a lot better than the 480p you'll get with the unlimited pick.

Of grade, if you want to salve on data usage (because y'all are, after all, paying for information technology by the gig), yous can elect to stream at 480p.

Interested in prepaid plans?

If you lot're interested in the flexibility of the Past the Gig plan, but Xfinity is not right for you, check out our list of the best prepaid cell phone plans.

Xfinity Mobile vs. the competition

As we've said, Xfinity Mobile'due south plans are cheap but not the cheapest.

Here'due south a quick look at how the visitor's plans compare to similar offerings from other carriers.

Xfinity Mobile jail cell phone plans vs. other carriers

Equally you can see, Xfinity Mobile is right in the middle of the pack—in that location are a few other MVNOs offer cheaper unlimited plans, but Xfinity is all the same cheaper than the Big Three.

Xfinity Mobile is best for existing Xfinity dwelling house cyberspace customers

Equally we've mentioned, Xfinity Mobile's cheap cell phone service is available only to those who have Xfinity cyberspace already.

The downside is that Xfinity doesn't appear to accept bundling deals to entice new customers. In other words, you can't get a discount for signing upwards for both Comcast cablevision TV and Xfinity Mobile.

However, existing Xfinity home net customers who want to cut their cell phone bills should definitely wait into switching to Xfinity Mobile.

Xfinity cell phones and devices

Xfinity Mobile carries all the flagship smartphones, devices, and fifty-fifty wearables

Need a ameliorate camera to up your Insta game? Xfinity Mobile has deals and payment plans for the newest Apple, Samsung, and Google devices.

Hither's a wait a some of Xfinity's virtually popular phones.

Xfinity Mobile's most popular phones

Xfinity Mobile has some keen deals on new smartphones, especially if you're in the market for a new 5G device.

And if you're looking to switch just want to keep the telephone y'all already take, at present is a great time to exercise it. Through June 7, 2021, Xfinity Mobile is offering a $25 prepaid gift card when you sign up for the unlimited 5G plan and bring your ain device.

Check out Xfinity Mobile'southward current deals hither for the details.

Xfinity Mobile coverage

Xfinity Mobile offers great coverage via Verizon's network

Xfinity Mobile is a mobile virtual network operator (or MVNO). That ways Xfinity uses one of the Large Three networks—in this case, Xfinity uses Verizon'south jail cell towers. That's good news for Xfinity customers because Verizon'due south network tops our listing for all-time mobile coverage. Check out this coverage map to meet for yourself.

Xfinity Mobile customers may actually exist marginally more satisfied with their coverage than Verizon customers. Xfinity has a large number of Wi-Fi hotspots—millions, in fact—that bolster its network.

Our own enquiry shows that Verizon is the 2d fastest network in the country. Just retrieve that Xfinity Mobile'south unlimited programme caps your 4G LTE download speed at 5–12 Mbps and upload speed at 2–five Mbps. To go the about out of the Verizon network, you may want to consider a 5G device.

An infographic ranking wireless networks by speed: #1 T-Mobile, #2 Verizon, #3 AT&T, Sprint unranked because it was acquired by T-Mobile in 2020

If you've ever wondered why a cell plan with an MVNO is cheaper than going with one of the Large Three, it has a lot to do with the information speeds you come across here. To get access to the max download speeds a network has to offer usually ways ponying up for an unlimited programme from Verizon, AT&T, or T-Mobile.

Xfinity Mobile client service

Xfinity Mobile provides best-in-form customer service

Mobile is a relatively new service from Xfinity, so there wasn't much data out at that place regarding their customer service until recently. Merely according to the American Customer Satisfaction Index (ACSI) Wireless Service and Cellular Telephone Report for 2019–2020, Xfinity Mobile debuted at the top of the list for full-service MVNOs.

Here's what the ACSI report has to say well-nigh Xfinity Mobile:

In its ACSI debut, Comcast's Xfinity Mobile comes in a winner—topping the full-service MVNO category with a client satisfaction score of 79. Moreover, Xfinity Mobile ranks second across all iii wireless categories—backside just Consumer Cellular (83). … Across all wireless services, Xfinity Mobile is best in course for the quality of its app.

That'due south a pretty glowing review for Xfinity Mobile's customer service and its app.

Epitomize: Is Xfinity Mobile good?

At that place's just ane describing word to describe Xfinity Mobile service: unique. Because of its bundle-just model, program structure, and rock-bottom prices, it really is similar no other mobile carrier. Here's a quick rundown of what we constitute in our review of Xfinity Mobile.

Plans: There are only two types of plans: Unlimited and By the Gig. Unlimited is cheap compared to other carriers, but comes with more restrictions than we'd like. By the Gig, though, is not bad for people who don't need much data.
Performance: Verizon's network ensures that Xfinity Mobile'southward coverage is on par with the best of the best. Proceed in mind Xfinity throttles its 4G LTE data and video streams.
Customer service: Xfinity Mobile offers the best customer service and a best-in-form app for total-service MVNOs.
Overall: A solid, cheap plan for those already in the Xfinity universe, though you accept to deal with information throttling, slowdowns, and poor video streaming quality (unless you have a 5G device).

If you lot're reading to plunge deeper into the Comcast universe with Xfinity Mobile, you can sign up hands online.

Frequently asked questions about Xfinity Mobile

Still take questions virtually Xfinity Mobile that we didn't cover above? Nosotros've got you covered.

Q: Does Xfinity Mobile have an app?

Aye. You can download it from the Apple and Google app stores, as well equally from Xfinity here.

Q: Does Xfinity Mobile charge an activation fee?

Xfinity Mobile doesn't charge an activation fee, assuming y'all're already an net customer (otherwise, signing up for Xfinity internet is the activation fee). Compared to leading carriers like T-Mobile and AT&T, this is a great perk for returning Xfinity customers.

Q: Should I get a warranty or insurance for my Xfinity Mobile phone?

If you've got disqualified, then you'll exist happy to know that Xfinity Mobile phones come up with a 12-calendar month manufacturer warranty.

They've also teamed upward with Assurant to offer Xfinity Mobile Protection Plan, which has no-fee early upgrades, adventitious damage protection, lost or stolen coverage, and personal TechPro help.

Q: Does Xfinity Mobile let you lot bring your own phone?

Yeah! Simply make sure to check availability for your telephone model.

Q: Can I keep my telephone number when I switch to Xfinity Mobile?

Yes! And if yous want a new number, you tin can do that likewise.

Q: What'due south Xfinity Mobile's return policy and early termination fee?

Xfinity Mobile'southward client agreement states that you tin abolish service anytime without a fee. Plus, the return policy gives you 14 days to render devices from the date of shipping.

Q: Does Xfinity Mobile have a military discount?

No, simply if yous are signed upward for other Xfinity services, you may be eligible for a souvenir card.

Q: Does Xfinity Mobile have a pupil discount?

Methodology and sources

When we looked at Xfinity Mobile'due south cell plans, we compared them to similar plans from the Large Three networks and other MVNOs. Nosotros use the WhistleOut online comparison tool and combine information technology with our ain contained research and information provided by the carriers themselves. Sources are listed below.

For network coverage information, we apply WhistleOut coverage maps, which are sourced from the carriers and other third-party sources.

For data speed comparisons, nosotros rely on our proprietary information and research into the bailiwick, which is based on hundreds of thousands of unique wireless internet speed tests submitted to Reviews.org and related sites.

Customer satisfaction ratings are based primarily on reports from the American Customer Satisfaction Index (ACSI). Nosotros use the latest reports available but also consider historical performance in past reports. We also include information from forums and other online rating sources when advisable.

If yous desire to know more than virtually how we piece of work, check out our complete methodology.

Written by

Easton Smith

Easton has worked as a freelance writer and researcher for several years, reviewing wellness, lifestyle, and engineering products. He has probably read more than Terms of Use contracts than any homo live. When he's not sitting in front of a estimator, Easton spends his time camping, climbing, and volunteering with humanitarian aid organizations.